Ethical Dilemmas American Behavioral Scent -Myassignmenthelp.Com

Question: Discuss About The Ethical Dilemmas American Behavioral Scent? Answer: Introduction The topic focuses on the concept of learning organisation considering the case study of the business organisation named Commonwealth Bank in Australia. Various issues and scandals have arisen, which has not only deteriorated the brand name and image, but also has degraded the business performance. To overcome these issues, responding to changes will be essential not only to meet the ethical standards but also for maintaining consistency and enhanced business performance within the organisation (Commbank.com.au 2018). There are barriers that have created issues to manage organizational learning whereas proper recommendations are provided to ensure that the Bank remains ethical and foster growth and learning with time. Analysis of repeated ethical scandals through the lens of organisational learning theories Learning organizations are managed with the consideration of various factors including the obtaining and management of knowledge. The organizational learning theory is related to the ways by which learning is created and managed and how these are related to the business functioning. Learning organisation allows for enhancing the learning capabilities and allow the staffs to improve their strengths, skills and abilities, furthermore resolve the issues that may hinder the growth and development of the business as well as its employees (Tortorella et al. 2015). The historical aspects including the implications of past activities could also deteriorate the rate of growth and hinder the long-term view of learning, thereby might result in creating an unhealthy atmosphere within the workplace (Hanna, Crittenden and Crittenden 2013). One of the major scandals where Commonwealth bank was involved had been the money laundering scandal due to the decrease in shares of the bank. Due to the poor learning abilities, prior assumptions were not made regarding the return on investments. Nearly 8,00,000 shareholders or investors shared huge amounts of losses due to the violation of money laundering laws, according to the Australian police department. Based on the reports presented by the Australian Transaction Reports and Analysis centre, the bank shares have fallen to more than 5 percent, which resulted in 54000 breaches of money laundering and even avoiding the counter terrorism financing laws (Limwichitr, Broady-Preston and Ellis 2015). Based on the organizational learning theories, it was important for the financial institution to predict the outcomes and even make sure that the laws are obeyed. No proper training and learning approaches were provided to the employees, because of which, they failed to understand the mo ney laundering laws properly and this resulted in breaking those laws. A severe financial crime was committed, which not only damaged the reputation of the company but also made many shareholders face huge amounts of losses in business (Gil and Mataveli 2016). Laws were breached regarding the funding for terrorism activities too, which could also be considered as a major scandal faced by Common wealth Bank, Australia. Analysis of existing barriers to the organisational learning at the Commonwealth Bank There are multiple barriers associated with the organizational learning such as lack of proper leadership skills, short-term focus, focus on self-performance rather than the entire teams performance and success, lack of ability to respond to changes managed within the organisation. One of the major barriers to the organizational learning could be the misconduct of the staffs, because of which, many customers were lost and the company failed to comply with the regulatory standards, codes of conduct and laws implemented by the Australian Government (Moss et al. 2016). Many of the staffs were found to violate the laws, rules and regulations regarding the money laundering, which resulted in financial loss and damaged the companys reputation too. This kind of unethical behavior has made many customers terminate their accounts from the bank and the shareholders who invested on the company did not get the return on investments as expected by them. There was lack of control and the customers were provided with inappropriate advices and decisions regarding the investments and bank accounts opening. The customers placed complaints, which were later found as true and immediately the staffs had been terminated (Choi, Kim and Yoo 2016). Another major barrier to organizational learning faced by Commonwealth Bank in Australia was the management of hierarchical structure, which resulted in allowing only the top management to make decisions and policies. Thus, the organizational structure was unyielding and it made the organisation fail to adapt to the dynamic changes within the business environment. The online customers services were not good enough, which created dissatisfaction among the customers (Bartsch, Ebers and Maurer 2013). The participation of the employees was quite low, due to which, only the top-level management made decisions and so Commonwealth Bank of Australia lacked behind the other competitors in business. With the advancement in technology and communication nowadays within the banking industry, Commonwealth Bank has been lacking in consistency to respond to the changes in technology. Customers even provided complaints on the social media platforms, which has damaged the reputation of the company and reduced the sales revenue too (Duffield and Whitty 2015). Recommendations to Commonwealth Bank to become an Ethical Learning Organisation It is recommended to overcome the barriers for planning a proper flow of income and manage proper control for improving the performances of staffs within the organisation. A proper control system should be implemented for allowing the workers of the company to make effective decisions and even provide proper advices to the customers who might be willing to open bank accounts or want to make investments. The performances of the workers would also be measured, which could track the business activities and ensure that the transactions cold be verified. The hierarchical structure was a major barrier to organizational learning, because only the top management was allowed to make decisions. It is recommended to change the organizational structure and ensure that the working procedures are flexible enough to adapt to the changes and maintain a positive workplace and business environment (Paulin and Suneson 2012). Social media involvement is recommended, though regular monitoring will be ess ential for checking any complaints or questions provided by the customers. This would help to understand their need and requirements and provide relevant solutions according to that, furthermore prevent customers from switching accounts with other banks through betterment of financial services delivery (Prinsloo and Slade 2013). This would allow the company to sustain in the competitive business environment. To manage the corporate social responsibilities, teaching the children about the value of money and maintaining diversity at the workplace could be beneficial too (Largent, Miller and Joffe 2013). By enabling ethical training, ethics and integrity should be maintained, furthermore could enhance the skills and knowledge level of the staffs of Commonwealth bank to follow the codes of conduct and maintain steady business functioning as well. A positive work culture is recommended for managing creativity, deliver value and promote innovation for the new products and services. This is crucial for the organisation to enhance its ability to learn and manage production of new financial services for keeping the customers satisfied. It is also recommended for Commonwealth bank to develop a good work culture for creating an open environment where new ideas are promoted and uniqueness is brought to improve the areas of planning, learning and production. This is how the company would become ethical by considering each and every employees opinions and responses and then make a perfect decision and make them feel valued for the organisation as well (Slade and Prinsloo 2013). This would manage the resources properly, provide encouragement to the supervisors and provide enhanced organizational support too. Conclusion The report was prepared to discuss the management of ethical learning considering the business organisation Commonwealth bank in Australia. The financial institution faced major issues related to the money laundering activities and even poor control system management. This created difficulties for the people to deliver the right kinds of services to the customers and the staffs even failed to provide proper advices regarding the financial and banking matters. There were other barriers to organizational learning too such as inappropriate hierarchical organizational structure, where decisions were made by the top management only and failing to cope up with the technological changes. The organizational structure was changed and ethical training was provided to the staffs for making them obtain relevant skills, knowledge and expertise. 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